Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices. Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects. Managing budgets, ordering materials, processing invoices, and resolving issues related to O

End to end project management for various projects involving the relocation, maintenance, repair, and construction of ISP and OSP facilities. Oversee the construction process from concept to completion and ensure that the projects meet the quality, budget, and timelines for delivery. Build relationships, manage, and supervise engineering vendors, construction contractors,

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics , which include customer usage data, health indicators (disconnects,

Lead, guide and support multiple workstream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long term sustainability

Desk based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles. Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. Prospect and qualify through calls, emails, social media, internal marketing

ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Perform other duties assigned by management team. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers fo

ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Perform other duties assigned by management team. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers fo

Direct liaison between the customer and Lumen for all project implementation and status reporting Manage and implement complex network installations from initial site survey to sustainment Ensure the timely and accurate delivery of all assigned weekly, monthly, quarterly, semi annual and annual contract deliverables Participate in and help present Program Management Revie

Examine various data sources and evaluate their usefulness. Conduct ETL and integrate data from various sources to obtain a comprehensive view from data. Utilize SQL, PL/SQL, Unix, Python, and Microsoft Power tools to analyze and manipulate data. Create and consume APIs to push and get data from various sources. Utilize Azure and Google Cloud platforms for data storage an

Provides thought leadership that is recognized across the company. Continually identifies and executes against opportunities for cost savings, efficiencies and proactively tracks progress towards these objectives. Independently prepares and presents advanced business cases, return on investment models and change management programs to stakeholders and senior management. A

Interpret and report on network anomalies to the team, management and customer Escalate for resolution of network anomalies Available to submit daily network status report prior to 0700 each business day Submit after action reports to management and customer as required Provide pro active network monitoring of potential jeopardy situations to the network or circuits using

Execute IT audit testing and SOX IT General Controls testing, and document test work performed, root cause analysis, summarized test results, and conclusion within workpapers. Assist with IT audit engagement planning activities including conducting interviews, documenting the process and control assessment, and developing audit objectives, test plans, and audit scope. Ass

Work with and prepare data for outsourced transaction tax compliance process. Assist with managing the business license compliance function. Take the lead on tax support for the customer care and sales teams involving tax inquiries and tax estimates on sales. Manage tax exemption process within the tax organization. Prepare and review the tax account reconciliations for t

Assign and track complex projects and processes within budgetary and scheduling guidelines. Travel between construction sites, working in outdoor environments, and conduct pre construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post construction audits. Open telco field equipment to validate proper instal

Manage new NG911 site activations Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. Initiate internal escalations, as necessary. Place proactive outgoing status calls to customers. Provide follow up and resolution information of assigned trouble tickets. Monitor event alarms in multiple systems, raise, request, and